FREQUENTLY ASKED QUESTIONS
I'm struggling to select the right size, can you help?
Do I have to pay for delivery?
For orders over $150 we offer Free Standard Shipping. Please note, orders will be shipped from Australia so timeframes are slightly longer. For orders under $150 Standard Shipping is $9.95. For more information and timeframes, visit our Shipping Page.
$9.95 Standard Shipping for swimwear or one picnic rug. Please note, orders will be shipped from Australia so timeframes are slightly longer. For orders of two picnic rugs Standard Shipping is $19.95. For more information and timeframes, visit our Shipping Page.
What payment methods do you accept?
We accept payment via Visa and Mastercard credit or debit cards, American Express and PayPal.
How long will it take for my order to arrive?
What is your returns policy?
At Isla In Bloom, we want to ensure that you are completely satisfied with your online purchase. If you are unhappy, you may return the swimwear for a full refund within 30 days from the date of delivery on full price or sale items, providing the terms and conditions of a return are met. Please visit our Returns Page for full details.
You may return your picnic blanket for a store credit note within 30 days from the date of delivery, providing the terms and conditions of a return are met. Please visit our Returns Page for full details.
Do I need to sign for my delivery?
You may be required to sign for your delivery, please ensure you provide a delivery address that is attended during business hours.
Where is my order?
Once your parcel has been dispatched, you will be emailed tracking information and updates on the progress of your delivery by UPS. If you need help tracking your delivery please email us at email@example.com. You can also refer to the delivery timeframes noted on the Shipping Page.
If you have Pre Ordered, please refer to the product page for the Pre Order shipment date. You can also email us at firstname.lastname@example.org. If the product(s) you Pre Ordered had a wait time of longer than 2 weeks, we will keep you updated with the status of your order so you can be rest assured it is on its way.
Do I have to pay customs or duties on my order?
Please check with your country's Customs on duties or taxes that may be payable by you. Customs duties or taxes are not payable by Isla In Bloom.
How do I return an item?
To submit a return you must complete the form on our Returns Page within 7 days of the date of delivery. You will then have an additional 23 days to return your order to us. Returns outside of this period will not be accepted. Please note Isla In Bloom does not cover return postage costs. Please read our Returns Policy before submitting your return.
How do I care for my swimwear?
Rinse immediately after use. Do not leave rolled up wet. Cold hand wash separately in mild soap. Dry flat in shade. Do not use harsh detergents. Do not use fabric softeners. Do not soak, bleach, tumble dry, dry clean or iron. Avoid contact with chlorine, suntan lotions and oils as they can cause damage or mark garments – rinse immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls in fabric.
How do I care for my picnic rug?
Caring for your picnic rug is just like caring for any other blanket or throw - the more it's washed, the more the yarn softens. We recommend where possible, spot clean over washing with cold, soapy water. If you need to wash it, hand wash in cold, soapy water or cold machine wash on a delicate cycle only. Hang to air dry. Do not use harsh detergents. Do not use fabric softeners. Do not soak, machine wash, bleach, dry clean, tumble dry or iron. Expect an initial 10% shrinkage once washed, but the rug will expand in size again after use. Avoid contact with suntan lotions and oils as they can mark with heavy use – wash immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls of the yarn. To remove dirt, shake outside rather than vacuum as it can damage the threads.
Where are your products made?
All of our swimwear is designed and made in Sydney, Australia using local suppliers, printers and makers.
Our picnic rugs are designed in Sydney, Australia and made by a small factory in China.
My size is unavailable, when it will it be back in stock?
Please email us at email@example.com with details of the item and we will let you know if more stock is coming. Alternatively you can enter your email on the product page for back in stock notifications.
What do I do if my item is faulty?
All of our products are carefully checked for any faults before it is sent to you. If you happen to find a fault with your order you can return it within 30 days of delivery. More information on the conditions of returning a faulty product is listed on our Returns Page.
How do I contact you?